Strategist or Steward?

I had the opportunity to hear Dr. Robin Lissak of Deloitte Consulting present on Influencing Top Leaders. I even Tweeted on the presentation and got some good response to those tweets. So I thought a post was in order.

Lissak talked about the disconnect between CEOs and CHROs (Chief HR Officer) in what was seen as important for an orgainzation. One disconnect was that only 50% or so of organizations even have a CHRO. They all have a CEO. Second disconnect was that only 14% of the CHROs saw themselves as being strategic while 95% of CEOs want them to be. We always talk about that "seat at the table" and here we have an opportunity to get it and we are not. WHY ARE WE SO BEHIND THE CURVE???

Lissak made the point that HR mandates for the CHRO must involve revenue growth, talent strategies and operational excellence. CEOs see these as people issues. People issues are strategic. Most HR departments are still working on operational excellence. But HR issues are administrative. The message is that CEOs don't give a crap about HR issues. As Ulrich say in his books Human Resources Champions and HR Competencies the administrative stuff is a given. We have to do that well. However, a CEO does not care when we do it well. They only care when we do it poorly.

Dr. Lissak makes the point that people issues require a strategist while HR issues require a steward. And both of these are listed by Ulrich as HR competencies. However, my question is this, can you find those skill sets in the same person? Can the CHRO be both a strategist and a steward? The strategist needs to know the business of the business. They need to understand the customers and the value chain of the business. As Ulrich says they need to be the strategic architect, talent manager and the business ally. But the HR operations side needs someone who is that operational executor. Someone who pays attention to the detail of compliance, paperwork, proper reporting and the day-to-day employee relations. So it this the steward?

I personally believe that those are two different sets of skills. One of the things Lissak mentioned is the short tenure for many CHROs because they fail to connect with the CEO. Perhaps that is because two many CHROs have the STEWARD skill set and fail on the STRATEGIST end. Or perhaps they are too much STRATEGIST and miss the details needed on the STEWARD side and the company gets in trouble.

A solution? Hire a strategist as the CHRO, but make very sure they have a good steward as number 2!

What do you think? Tell me where I have miss read this dilemma and offer another solution.

Carnival of HR #39: Making It To The "Table"

Wow... what a collection of blogs on how to be strategic, how to make it to the "table" or "C" Suite or whatever you want to call it. This is a whole college course wrapped up in one location. Read it to get ahead. If you don't it is your loss. Go to The HR Capitalist to get this goldmine!

Getting A "Seat at the Table": One Man's Perspective

“Your place at the table.” How many articles, conversations, blogs, moaning sessions, crying sessions and musings have occurred around this topic? Countless, yet the question continues to be asked. So I figured I would put in my “two cents worth.”

In my mind there are professional characteristics and personal characteristics that enter into this discussion. The professional characteristics include:

• You must be knowledgeable in HR. Yeah I know, obvious. But I mean more than just a cursory knowledge. This means you study. Be it in school (Masters degree), be it in continuing educations (SPHR) or be it on your own (reading books, magazines, websites, blogs.)
  
• You must be knowledgeable in business, both business in general and your industry in particular. This means more education. Understand how your company makes money and what it does with it. Assets, liabilities, debt, income statements, balance sheets and the other language of finance and accounting. Understand operations issues. Supply, demand, inventories, scheduling. You get this two different ways. Read! There should be several industry journals on your reading list. Relationships! Spend time with the finance and ops people.
  
• You must be knowledgeable in the world. This means you pay attention to and understand the impact of globalization, localization, politics, social trends, economic trends, legal trends and more. This means you are an environmental scanner.
  
• You must be knowledgeable in people. This means you are a student of psychology. You understand behavior and the principles of motivation and reward. You know group dynamics and team building.
  
• You must be knowledgeable in strategy and planning. Knowing “stuff” does not do any good if you cannot apply it to the current and future direction of the company.
  
• You MUST be competent and good at what you do. If you can’t keep a file straight or keep track of a new hire why in the hell would I want you at my side advising me, if I were the president of a company.
  
• It helps if you have worked in some other area other than human resources. Sales, operations or finance will all work. That gives you great perspective on the problems departments face on a day to day basis.

The personal characteristics you must have are:

• You have to be smart. Sorry, but it is the truth. There has to be the “horse power” in the cranium. There is a lot of stuff to know and apply and if you don’t have it you won’t make it to the top. You have to be able to see the big picture and read the future and that takes some brains.
  
• You have to be a hard charger. You don’t make it to the Vice Presidential level by coming in late and leaving early. You also don’t gripe about how hard it is. You eat the stuff up. You want more. PASSION!
  
• You have to have some “backbone.” If you are afraid of making decisions you don’t have the “right stuff.”
  
• You have to learn from your errors. Don’t be afraid to admit a mistake, but move on once you have.
  
• You have to have DESIRE. You want to have that VP role then you have to ASK for it. In this case the meek shall NOT inherit the earth.

Ok. That is my take. In my experience I have met few HR professionals that meet this standard. Nothing wrong with that. There are limited jobs at the top and the rest of us will be gainfully employed in some aspect of HR. But if you want to be the “lead dog” then you need to work for it and I hope this helps.

Feel free to leave me your comments, opinions, additions or suggest a deletion.

Stepping Up To Get a Seat: Reaching for the Brass Ring

Libby Sartain, one of the most respected leaders in HR, is retiring. As the past head of HR for both Southwest Airlines and Yahoo her interviews are filled with some very good advice to aspiring HR professionals. One such interview was published by WorkForce magazine in an article entitled Seats at the Table, but Who's Ready? The article starts out "When it comes to the long-sought "seat at the table" for HR leaders, Libby Sartain sees both good news and bad. Sartain, who sits on the board of directors at retailer Peet’s Coffee & Tea, notes that human resource leaders are increasingly joining such boards—a clear sign of growing clout for the profession. But she notices a dearth of HR practitioners who are prepared for top jobs in the field." (Emphasis is mine.)

So if you are one of those HR practioners that is clamoring to have your "seat at the table" how do you get prepared? Well one way is to have a boss/mentor who prepares you through education and example. But many of us don't have that opportunity. So how do we get it?

The answer is VOLUNTEER to serve on the Boards of community groups. Many community service groups are always looking for people to serve on their boards. They need people, they need expertise, they need different points of view, they need different contacts, basically they need help. Many would find a human resources perspective especially valuable when it comes to involvement with people decisions, such as hiring directors.

What do you get out of it? A valuable learning experience. You get out of the rut of your day-to-day. You see the decision-making process of a board in action. You learn about the financial operations of a group, an experience most HR people have sorely missed in their experience. You learn negotiation skills and you have the opportunity to lead. If capable, and you want it, you can step up and take on the Chair role of the organization. This truly gives you leadership experience you may not have the opportunity to get in your job. I have had the opportunity to work with several groups, a symphony orchestra board, a Rotary Club, and a Leadership Alumni group. I learned something every time.

Can it be time consuming? Sure, there will be trade-offs you have to make. Might you be asked to do some fundraising? Probably, but that in itself is a great experience for HR to have. ALL HR people should know something about raising money and being "salesy." Volunteering on a board is not for the vaint of heart or the lazy, but it is well worth the experience. It is what will help you get into that strategic, decsion-making HR leadership position.

The "Brass Ring" of strategic HR leadership is out there you just have to lean a little further to get it. And if you are not willing to "put up" to get there then shut up. Keep your day-to-day role and your 8 to 5 and don't complain when the go-getter ends up as your boss.