In the interview she made a statement that made me say "Yes, she has it! What a perfect summary!" Her quote was:
- Knowledge of the business your business is in. How can you know if you are finding the right people if you don't know what is needed. So you need to know your industry and your competition. And that means more than just the names.
- You need to be a futurist. You need to know what is happening and what may happen. How are things like demographics, technology, social trends and legal developments going to impact your business. This is the proactive stuff. If you don't foresee it you are doomed to react to it.
- You need to understand how your business operates, how it makes its money. If you don't you will be adding or deleting people without understanding why. You can help upper management make reasoned decisions rather than just reacting to their perceived need to cut costs.
- You need to know compensation and motivation. Remember her statement was "the right rewards".
- You need to know the laws of the land. There are many "legal landmines" that can thwart your best efforts to run a good HR show. So know your stuff.
- You need to have a "very good presence." All leaders (and that is what HR should be) at some point have to make a presentation, make a speech in front of a group of employees or an executive board, or represent the company in a public setting. Learn how to speak and to do so effectively. Get over that fear by going to a Toastmasters program or a Dale Carnegie class or even get a private coach.